Refund & Digital Purchase Policy

Effective Date: August 13, 2026

 

FonderFlicks (“FonderFlicks,” “FF,” “we,” “our,” or “us”) sells digital photography products, including individual image downloads, multi-image bundles, full-event galleries, and other downloadable content.

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Because digital products can be delivered immediately after purchase and cannot be physically returned, the following refund policy applies.

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1. Digital Sales Are Generally Final

 

Digital purchases are generally final once the purchased content has been successfully delivered or made available for download.

 

This includes:

• Single Photo Downloads

• Multi-Photo Bundles

• Full Game Galleries

• Other digital photography products

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Wix digital products are normally delivered after payment through a download link on the Thank You page and by email. Wix currently keeps those links active for 30 days and allows sellers to resend them if necessary.

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2. When a Refund May Be Available

 

FonderFlicks may issue a full or partial refund when appropriate, including situations involving:

• Duplicate purchases

• Duplicate charges

• A technical failure that prevents delivery

• A purchased download link that cannot be accessed and cannot reasonably be corrected

• Delivery of the wrong digital file

• A materially incorrect order

• An obvious pricing or billing error

• Another circumstance where FonderFlicks determines that a refund is appropriate

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Wix supports both full and partial refunds through the order dashboard.

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3. Wrong Photo Selected

 

Customers are responsible for reviewing the selected photograph before completing checkout.

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If you accidentally purchase the wrong image, contact us as soon as possible.

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Requests involving an incorrectly selected image will be reviewed individually.

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Depending on the circumstances, FonderFlicks may:

• Replace the purchased image with the intended image

• Provide store credit

• Issue a partial or full refund

• Decline the request if the purchased image has already been successfully delivered or downloaded

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We will make reasonable efforts to help correct genuine mistakes.

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4. Single Photo Downloads

 

A Single Photo Download purchase provides access to the specific image selected during the purchase process.

Once that image has been successfully delivered or downloaded, the purchase is generally final.

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If the wrong image is delivered due to a FonderFlicks technical or system error, we will provide the correct image or another appropriate remedy.

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5. Multi-Photo Bundles

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Multi-photo bundles allow customers to receive the number of photographs identified in the package description.

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Customers are responsible for selecting the intended photographs.

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Once the complete bundle has been successfully delivered or made available for download, the purchase is generally final.

If fewer images than promised are delivered, or the wrong images are delivered because of a technical problem, contact us so we can correct the order.

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6. Full Game Galleries

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A Full Game Gallery purchase provides access to the photographs included in the applicable event gallery at the time the order is fulfilled.

 

Gallery contents may differ between events.

 

A Full Game Gallery purchase does not guarantee:

• A specific number of photographs

• That every athlete will appear

• That every photograph taken at the event will be included

• That every image will feature a particular player or team

 

Once the purchased gallery has been successfully delivered or made available for download, the purchase is generally final.

If the wrong event gallery is delivered or a technical issue prevents access, contact us.

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7. Failed or Expired Download Links

 

If a valid purchase cannot be downloaded because of a technical issue, we will first attempt to correct the delivery rather than automatically issue a refund.

 

Wix allows digital-product download links to be resent after the original link expires.

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If you experience a download problem, contact FonderFlicks with your order information.

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8. Promotional Codes and Free Orders

 

Coupons and promotional codes may reduce the purchase price of eligible products, including potentially reducing the price to $0.00.

 

Promotional codes:

• Have no cash value

• Cannot be exchanged for money

• Cannot generate a cash refund greater than the amount actually paid

• May be limited to specific customers or products

• May be canceled if used fraudulently or contrary to their intended purpose

 

If the final amount paid for an order was $0.00, no monetary refund will be issued.

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9. Chargebacks and Payment Disputes

 

If there is a problem with an order, we strongly encourage customers to contact FonderFlicks before initiating a chargeback or payment dispute.

 

We will make reasonable efforts to investigate and correct legitimate order or delivery problems.

 

Fraudulent, abusive, or repeated improper chargebacks may result in restriction or suspension of purchasing privileges or website accounts.

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10. Refund Processing

 

Approved refunds will generally be returned using the original payment method when supported by the payment provider.

 

Some payment methods may require refunds to be processed outside Wix depending on the provider.

 

Processing times after a refund is issued may depend on the customer’s bank, card issuer, or payment provider.

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11. Order Cancellation

 

An unpaid or unfulfilled order may be canceled when appropriate.

 

Once a digital order has been paid and its downloadable content has been successfully delivered, cancellation may no longer be available.

 

Wix allows unpaid orders to be canceled and also provides refund/cancellation controls for eligible paid orders.

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12. Changes to Galleries

 

Event galleries may be updated over time.

 

Photographs may be:

• Added

• Removed

• Reorganized

• Corrected

• Restricted

• Unpublished

 

Purchasing a digital product does not guarantee permanent online availability of the related gallery.

 

Customers should download purchased files promptly and maintain their own backup copies.

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13. Downloaded Files

 

Customers are responsible for safely storing downloaded photographs.

 

FonderFlicks is not responsible for files that are later:

• Deleted from a customer's device

• Lost due to device failure

• Lost due to account changes

• Corrupted after successful delivery

• Removed from a third-party storage service

 

When reasonably possible, we may assist with replacement download access for a previously verified purchase.

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14. Technical Problems

 

If a FonderFlicks or Wix technical issue interferes with a purchase or download, contact us before purchasing the same product again.

 

We may be able to:

• Resend the download

• Correct the order

• Replace the file

• Provide another delivery method

• Issue a refund when appropriate

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15. Requests for Refunds

 

To request assistance with an order or refund, contact:

 

FonderFlicks / Fonder FC
North Carolina, United States

Email: fonderfutbalclub@gmail.com

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Please include:

• Your name

• Email used for the order

• Order number, if available

• Event or gallery name

• Image number, if applicable

• A short explanation of the problem

 

Please do not send payment card information by email.

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16. Consumer Rights

 

Nothing in this Refund & Digital Purchase Policy is intended to waive or limit rights that customers may have under applicable consumer-protection law.

 

North Carolina consumer guidance specifically recommends that online shoppers review a seller’s written refund policy before purchasing, so keeping this policy visible before checkout is worthwhile.

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17. Changes to This Policy

 

FonderFlicks may update this Refund & Digital Purchase Policy periodically.

 

The version posted at the time of purchase will generally apply to that transaction unless applicable law requires otherwise.

 

Wix also recommends clearly disclosing refund, return, and cancellation policies before checkout.